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HOW WE WORK

Over 90% of our new business is by referral and from clients who already know us. Many have worked with us for five or more years.

They tell us that they value our responsiveness, rigour, flexibility and integrity – and the depth of our tool bag.

1. What we will do:

  • Listen to you to find out more – ideally face to face
  • Send you an initial proposal with our understanding of what you are looking for, our analysis and recommended approach to achieving it and the role we can play
  • Work together with you to design a process to deliver your outcomes and leave you, as customer, delighted
  • Lay the basis for a long-lasting productive relationship, often a multi-layered one, helping at Board, Exec, team and individual levels.

2. What we won’t do:

  • Send you a brochure
  • Give you a prescriptive, blueprint answer
  • Sell you a standard off-the-shelf ‘product’
  • Explain in elaborate detail what we offer
  • Try and persuade you to sign a large contract